FAQ — Frequently Asked Questions
Are all items antique?
Our collection includes antique, vintage, and one-of-a-kind pieces, including contemporary handcrafted works. Each item's age, origin, and characteristics are described in its individual listing.
Do you ship within the United States?
Yes. We ship throughout the United States.
Do you offer international shipping?
Yes. International shipping is available to destinations supported by our shipping partners. Available shipping options and rates are displayed at checkout.
How quickly will my order be shipped?
Orders are carefully prepared and shipped within 3 business days after payment confirmation. Delivery times depend on the destination and selected carrier.
Is professional packaging included?
Absolutely. Every item is carefully packed using methods developed through years of experience handling delicate antiques and collectibles.
We do not charge additional packing, handling, or order preparation fees.
Are all shipments insured?
Yes. Every shipment is insured at Yana Lamar Gallery's expense, with no additional insurance fees for our customers.
What happens if an item is damaged during shipping?
Please contact us within 2 days of delivery and provide photographs of the item and its packaging.
We will carefully review the circumstances and assist with the appropriate carrier or insurance claim process, while respecting your rights under applicable law.
Do you accept returns?
Return requests are considered individually. If you experience an issue with your purchase, please contact us within 2 days of delivery.
All returns require prior authorization from the gallery, subject to applicable law.
Who pays for return shipping?
If a return is necessary due to an error by the gallery, we cover the agreed return shipping costs.
For approved customer-initiated returns unrelated to a gallery error, return shipping expenses are generally the customer's responsibility, unless otherwise agreed or required by law.
Are the photographs of the actual items?
Yes. Unless otherwise stated, our photographs show the actual items offered for sale.
We encourage customers to review all images, measurements, and condition descriptions carefully before purchasing.
Can I make an offer on an item?
Reasonable offers may be considered on selected pieces. Please contact us to discuss an item that has captured your interest.
How can I contact the gallery?
We are always happy to assist you.
Email: yanalamargallery@gmail.com