Shipping & packaging

At Yana Lamar Gallery, we take exceptional care in preparing each item for its journey.

Antique objects require delicate handling, and every shipment is carried out with attention to their fragility and historical value.

 

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Each item is carefully packed in accordance with our

“Packaging & Protection” standards (see the “Packaging” section for details),

ensuring maximum safety during transit.

 

 

Shipping Methods

We ship orders using trusted third-party carriers.

Shipping options and rates are calculated at checkout based on destination, package size, and selected service level.

All shipments include tracking information.

 

 

Shipping Insurance

We strongly recommend selecting insured shipping for all antique and fragile items.

The decision to purchase insurance is made by the buyer at checkout.

If insurance is declined, the buyer assumes full responsibility for any loss or damage during transit.

The seller is not responsible for the actions of the shipping carrier

and does not issue refunds for lost or damaged shipments.

If the shipment is insured,

compensation is provided by the shipping carrier or insurance provider

in accordance with their policies.

 

 

Delivery Time

Delivery times are estimates only and are not guaranteed.

Transit times may vary depending on:

  • destination;

  • carrier performance;

  • customs procedures;

  • and other factors beyond our control.

We are not responsible for delays caused by shipping carriers or customs authorities.

 

Responsibility During Shipping

Once an order has been shipped, responsibility for delivery is transferred to the shipping carrier.

The buyer is responsible for:

  • monitoring tracking information;

  • ensuring timely receipt of the shipment;

  • providing accurate delivery details.

All delivery-related issues after dispatch should be addressed directly with the shipping carrier.

 

Incorrect Address & Unclaimed Shipments

The buyer is responsible for providing a complete and accurate shipping address.

If a shipment is:

  • returned due to an incorrect address;

  • unclaimed;

  • refused by the recipient;

the following conditions apply:

  • original shipping costs are non-refundable;

  • return shipping and related fees will be deducted from any refund;

  • the seller is not responsible for delays or losses resulting from such cases.

The item may be reshipped upon request,

provided that the buyer pays the full cost of re-shipping

and confirms the correct address.

 

 

International Shipping & Customs

International shipments may be subject to customs duties, taxes, and import fees.

All such charges are the responsibility of the buyer.

We are not responsible for:

  • customs delays;

  • additional import charges;

  • or processing times imposed by customs authorities.

 

Packaging Standards

All items are packed according to our

“Packaging & Protection” standards

(see the “Packaging” section for full details),

developed specifically for antique and fragile objects.

Each piece is secured to minimize movement inside the box

and reduce the risk of damage during transit.

 

✨

Yana Lamar Gallery — where antiques are prepared for their journey with care.