Returns & conditions

At Yana Lamar Gallery, we deeply value the trust of our customers and strive to make every purchase a pleasant and reassuring experience.

Our collection includes antique, vintage, and one-of-a-kind pieces, many of which are delicate, rare, and irreplaceable.

Before Placing Your Order

We kindly encourage customers to carefully review all photographs, descriptions, measurements, and condition details before completing a purchase.

Antique and vintage items may naturally display signs of age, previous use, restoration, or other characteristics acquired over time. These details are part of their history and individual character.

We make every effort to provide honest and accurate descriptions of every item we offer.

Returns & Customer Assistance

If an unexpected issue or concern arises with your purchase, please contact Yana Lamar Gallery within 2 days of delivery.

We carefully review each inquiry and do our best to find an appropriate solution.

Due to the delicate and often irreplaceable nature of our collection, return requests are considered individually. All returns require prior authorization from the gallery, subject to applicable law.

Returns Due to Gallery Error

If a return is necessary due to an error on the part of Yana Lamar Gallery, we will cover the agreed return shipping costs.

Items Damaged During Shipping

Every order is shipped with insurance provided at Yana Lamar Gallery's expense.

If an item arrives damaged during transportation, please contact us within 2 days of delivery and provide photographs of the item, its packaging, and any visible damage.

We will carefully review the circumstances and assist with the necessary carrier or insurance claim process.

Compensation for insured shipments is subject to the terms of the applicable insurance coverage and relevant laws. This does not limit any rights or remedies available to the customer under applicable law.

Customer-Initiated Returns

If a return is requested for reasons unrelated to an error by the gallery and is approved, the customer is responsible for return shipping costs, including appropriate protective packaging and insurance, unless otherwise agreed or required by law.

Requesting Assistance

Please contact us at yanalamargallery@gmail.com, including your order number, a brief description of the situation, and relevant photographs when applicable.

We may request additional information to help us better understand and resolve the matter.

Approved Returns

If a return is authorized, we will provide instructions for safely returning the item.

Returned items must be securely packed and shipped using a trackable service, with insurance where available and appropriate, in accordance with the arrangements agreed upon with the gallery.

Refunds

When a refund is approved, it will be processed after the returned item has been received and inspected, in accordance with the agreed return terms and applicable law.

Refunds will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

Our Commitment

To us, every piece is more than an object — it is a part of history continuing its journey in a new collection.

We sincerely appreciate the trust of our customers and approach every situation with care, fairness, and respect for both our clients and the unique treasures they choose.